A little help, without the runaround.

Sign in or reset a password

Open Settings → Account. Choose the password sign-in flow, then Forgot password. Use the latest email and open the link on the iPhone with Cogni installed. If a link has expired, request a new one. Never share your password or a login code with anyone, including someone claiming to be Cogni support.

Restore or cancel a subscription

First sign in to the Cogni account associated with your purchase in Settings → Account. Then use Restore purchases on the Cogni Pro screen with the same Apple account that made the purchase. Restoring a purchase restores eligible subscription access, not your notes. To cancel, open iPhone Settings → your name → Subscriptions → Cogni. Deleting the app or your Cogni account does not cancel an Apple subscription.

Export or delete content

Open Settings → Your data → Export a backup to share a JSON copy of your local library. Save attachment and recording files separately: their contents are not included in the JSON backup. Restore a backup merges a previously exported JSON backup with the device’s library. There is no automatic cloud sync or account-based note restore, so export before changing devices or removing the app. Existing entries remain accessible after Pro ends.

Delete a local note using its note controls. To remove it permanently, open Settings → Your data → Trash. Deleting your account does not erase these device-local notes or copies you have exported.

Delete your account

While signed in, open Settings → Account → Delete account and follow the confirmation steps. This deletes your Cogni account and associated app-database records. Your local notes remain on the device, and any Apple subscription must be cancelled separately in iPhone Settings. Provider logs, backups, and transaction records may have separate retention rules; see the Privacy Policy.

If you used Sign in with Apple and Cogni cannot disconnect it automatically, you can still delete your Cogni account. Then open iPhone Settings → your name → Sign in with Apple → Cogni → Delete to disconnect Apple authorization. Follow Apple’s instructions. This is separate from cancelling a paid subscription.

Control AI

AI is optional. In Assist, choose the source notes, open the sharing preview, and review the excerpts and question. Enable “Share these sources for this request” only if you want them sent through Supabase to OpenAI, then choose Send selected notes. You can decline by leaving consent off or not sending. Permission is per request, not a permanent background-sync setting. Cancelling after a request is sent cannot recall information already processed. The current app does not have a separate cloud-index-management control.

Send feedback

In-app feedback asks you to confirm sharing before sending your category, message, optional reply email, report and account identifiers, app version, and platform to Cogni for investigation and follow-up. It does not automatically attach your notes or media. Include only information you want to share.

Accessibility

Cogni supports system appearance, reduced-motion preferences, and an accessible list alternative to the visual map. If a screen is difficult to use with larger text or VoiceOver, tell us the screen name — see contact below.

Still stuck?

Cogni is operated by Shrey Patel. Email support@getcogniapp.com with your app version, iOS version, and the steps that led to the problem. Please don’t include login codes or the content of private notes. For data or privacy requests specifically, see Privacy, or use Contact for anything else.