A little help, without the runaround.
Quick answers for the things that get in the way.
Sign in or reset a password
Open Settings → Account. Choose the password sign-in flow, then Forgot password. Use the latest email and open the link on the iPhone with Cogni installed. If a link opens localhost or fails, this is a setup issue—not a reason to share your password or code.
Restore or cancel a subscription
Use Restore purchases on Cogni Pro with the same Apple account that made the purchase. To cancel, open iPhone Settings → your name → Subscriptions → Cogni. Deleting the app does not cancel an Apple subscription.
Export or delete content
Find export and data controls in Cogni Settings. Export first if you want a copy. Account deletion and local-device deletion are different: use the in-app controls for each. Existing entries remain accessible after Pro ends.
Control AI
AI is optional. Review the AI choices in Settings before sending notes. You can revoke consent and use the available cloud-data deletion controls. Never post a private note, login code or API key in a public issue.
Contact during private testing
Reply through the private channel where you received your testing invitation. Include your app version, iOS version and the steps that caused the problem. Do not include login codes or private notes.
Accessibility
Cogni supports system appearance, reduced motion preferences and an accessible list alternative to the visual map. If a screen is difficult to use with larger text or VoiceOver, please report the screen name without including private content.
